Collection: East Blue Fashion FAQ
1. What is the delivery time for East Blue Fashion?
Our standard delivery time is 7–12 business days, depending on weather conditions and USPS shipping service.
2. Can I exchange a product?
Yes, you can exchange the product within 3 days of receipt, if there is a product defect from the manufacturer.
3. Does East Blue Fashion offer Cash on Delivery (COD)?
Currently, we do not support COD nationwide.
4. How can I check if a product is in stock?
The availability status is displayed directly on the product page. If an item is out of stock, you can click "Notify When Available" to receive a notification.
5. How can I contact East Blue Fashion?
You can contact us via Facebook, Twitter, Snapchat or email: support@eastbluefashion.com.
6. Can I place an order over the phone?
Currently, we only support orders through our official website and fan page to ensure fast and accurate processing.
7. Do I need an account to place an order?
You do not need an account to shop. However, creating an account allows you to track your orders, earn reward points and receive exclusive offers.
8. How should I wash my new item?
For best results, hand wash in cold water the first time, avoid soaking for too long or using harsh detergents to preserve the color and quality of the fabric.
9. Does East Blue Fashion have a physical store?
Currently, we only sell online, but you can shop with confidence with our clear return policy and professional support.
10. Can I order uniforms or team uniforms in bulk?
Yes, we offer custom uniforms at discounted prices. Please contact us via email or fan page for a quote.
11. I received the wrong item or size—what should I do?
Please contact our customer service within 48 hours of receiving your order for a free return.
12. How long does it take to process an order?
Orders are typically processed within 1–3 business days. You will receive a notification when your order status is updated.
13. Are there specific collections for men and women?
Yes, we offer categories specifically for both men and women. You can easily filter products by gender on our website.
14. I'm not satisfied with the product—can I exchange it for another one?
Unfortunately, we do not accept returns for priority reasons. Exchanges are only accepted if the product is defective, the wrong size, or not as described.
15. Do your products come with a warranty?
We stand behind the quality and offer 3-day returns for any manufacturer defects.
16. Are there any loyalty or design discounts?
Yes! Our members can earn points, receive discount codes, and enjoy monthly specials.
17. I need my order quickly—do you offer expedited shipping?
Yes, we offer expedited shipping within 4–5 days for eligible locations in the United States. Contact us to check availability in your area.
18. I didn't receive my order confirmation email—what should I do?
Please check your Spam or Promotions folder. If you still can't find it, please contact us to resend the confirmation.